Law Firm Adds Bilingual Intake Coverage & Saves $556K Annually
Our client, a growing law firm in New Jersey serving a diverse client base, needed reliable bilingual English and Spanish intake coverage to handle increasing call volume. Limited in-house resources were causing gaps, delayed follow-ups, and missed opportunities, particularly with Spanish-speaking callers. Hiring five full-time intake specialists and 2 attorneys locally would have significantly increased payroll due to higher salaries, benefits, and office costs, so our client turned to VirtualStaffing.com.
Two trained bilingual intake VAs were deployed and integrated directly into the firm’s systems, managing calls, qualifying clients, scheduling appointments, and handling follow-ups in both English and Spanish. Within weeks, our client achieved consistent bilingual coverage, improved intake responsiveness, and reduced overhead while maintaining a high-quality client experience.
Goals & Objectives
This case study highlights how law firms use Virtual Staffing to expand bilingual intake operations capturing more leads, improving responsiveness, and reducing staffing costs without increasing payroll risk.
Results
By replacing in-house bilingual intake roles with virtual specialists, our client significantly reduced annual intake costs while maintaining full English and Spanish coverage. The new intake structure allowed leadership to control expenses, eliminate hiring delays, and improve lead capture across all channels.
Cost & Savings Breakdown
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5 In-House Bilingual Intake Specialists
5 Remote Bilingual Intake Specialists
Cost & Savings Breakdown
See exactly how much you save with Remote Attorneys