Solo Law Firm Scales Intake & Adds $350K+ in Revenue
Our client, a solo personal injury attorney from Arizona, was losing high-value cases because of missed calls, slow follow-ups, and inconsistent intake coverage. With no support staff, capturing leads during peak and after-hours was a constant challenge, leading to missed opportunities and stalled growth. Hiring an in-house intake specialist was not financially feasible, as salary, benefits, and office costs would have exceeded six figures, and our client needed a solution that avoided long-term payroll commitments.
Virtual Staffing provided a trained legal intake specialist who integrated directly into our client’s workflow, handling calls, SMS follow-ups, retainer delivery, and CRM updates. Within 90 days, intake responsiveness improved, leads were followed up on quickly, and our client began signing significantly more cases while keeping overhead low.
Goals & Objectives
This case study highlights how solo attorneys use Virtual Staffing to capture every incoming lead, follow up faster with potential clients, reduce intake costs, and increase signed case volume without hiring in-house staff.
Results
By eliminating missed calls and improving follow-up speed, the firm added 10–15 new cases per month, generating an estimated $350K+ in additional annual revenue. At the same time, our client reduced intake-related costs by more than $87K per year by replacing an in-house role with a virtual solution.y eliminating missed calls and improving follow-up speed, the firm added 10–15 new cases per month, generating an estimated $350K+ in additional annual revenue. At the same time, our client reduced intake-related costs by more than $87K per year by replacing an in-house role with a virtual solution.
The result was a leaner, more profitable intake operation that allowed our client to scale without stress.
Cost & Savings Breakdown
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